Cancellation and refund policy

A Kheyal page is a digital product that is made and delivered the moment your payment is confirmed. Because of that, payments are generally not refundable once the page is live. We will always put things right when something went wrong on our side.

Cancelling

• Before you pay, you can stop at any time: just close the page. Nothing is charged, and an unpaid draft is deleted automatically within about two days.
• After payment the page is delivered instantly, so the order cannot be cancelled. You can still delete the page at any time from Find my page; deleting does not by itself give a refund.
• There are no subscriptions or automatic renewals to cancel. Every payment is one-time.

When you get a full refund

• You were charged but your page did not go live, and we cannot fix it within 48 hours.
• You were charged twice for the same page or renewal.
• A technical fault on our side made the page unusable for the recipient, and we could not fix it within 48 hours of you telling us.

When we do not refund

• You changed your mind after the page went live.
• The recipient did not open the page or did not like it.
• A page was disabled for breaking our terms of use.
• A page expired or was deleted at your request.

How to ask

Write to hello@kheyal.in within 7 days of payment, from the email you used, with the page link or the Razorpay payment id from your receipt.

What happens next

• We reply within 2 working days.
• Approved refunds go back to the original payment method through Razorpay, usually within 5 to 7 working days, depending on your bank.
• When a page's payment is refunded in full, the page is switched off. Its content is then deleted on the normal schedule (see the privacy policy). Refunding a duplicate payment does not affect your page.